We are very happy to have on line ordering available for our customers. Thank you for choosing Hudson Cycle Center.
As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.
· Wrong part received:
If any part or accessory ordered is incorrect due to an error on our behalf, please call or email Rob or Gene before you send it back. We ask that you do this within 30 days of your purchase and it will be corrected.
If a part is wrong due to a customer mistake, that's ok, but it will be subject to a 20% restock fee and must be new with original packaging. This is the case with all exchanges or returns. we will also need a copy of the packing order. Additional shipping will need to be charged as well if we need to send out another part. There are no refunds for shipping and handling fees.
· Electrical:
There are absolutely no returns or exchanges on any electrical parts. Please be sure of what you need before ordering anything in this category and contact us if you need clarification.
· Back Orders:
If your item is not in stock, we will back order for you. You will be notified via Email in 4-5 days if your item is back orded. You will have the option to cancel your order if you would rather not wait.
If you have any questions on parts or accessories, please call Rob or Brian at 603-882-1573 or email them at Hudsoncycleparts@yahoo.com
As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.
· Wrong part received:
If any part or accessory ordered is incorrect due to an error on our behalf, please call or email Rob or Gene before you send it back. We ask that you do this within 30 days of your purchase and it will be corrected.
If a part is wrong due to a customer mistake, that's ok, but it will be subject to a 20% restock fee and must be new with original packaging. This is the case with all exchanges or returns. we will also need a copy of the packing order. Additional shipping will need to be charged as well if we need to send out another part. There are no refunds for shipping and handling fees.
· Electrical:
There are absolutely no returns or exchanges on any electrical parts. Please be sure of what you need before ordering anything in this category and contact us if you need clarification.
· Back Orders:
If your item is not in stock, we will back order for you. You will be notified via Email in 4-5 days if your item is back orded. You will have the option to cancel your order if you would rather not wait.
If you have any questions on parts or accessories, please call Rob or Brian at 603-882-1573 or email them at Hudsoncycleparts@yahoo.com